Preparing a patient
Explain to the patient how NHS waiting times have changed. This is no longer about getting onto a long waiting list, but a moving process that will start immediately they are referred. Make sure patients are ready for this, both practically and mentally. Patients need to make their appointments promptly, ideally within seven days (using Choose and Book).
Encourage patients to consider whether they are personally willing and prepared for appointments, tests and treatment, including surgery where appropriate, over the next 18 weeks, typically with the first appointment within three to five weeks. If they are undecided, give them the option to advise the practice when they are ready, and only then send the referral.
Explain to patients that if they do not attend for their appointments their referral may be returned to you, their GP, which will delay their treatment, as well as wasting NHS resources.
Do not refer patients if you know they will not be suitable for surgery in an 18 week timeframe (unless you are referring for an opinion only).
